By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Sep 19, 2024 | CC Awards
Participants at Frost & Sullivan’s recent Customer Experience 2024 event in Orlando, Florida, learned from thought leaders from Marriott International, Whirlpool Corporation, Nordstrom, Foresters Financial, and many other notable companies. In addition to...
By Matt Nelson | Aug 27, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Uncategorized
In today’s technology landscape, artificial intelligence (AI) promises everything from streamlined operations to enhanced customer experiences. However, for many decision-makers, even those who are tech-savvy, determining how to successfully integrate AI into their...
By Colin Crowley, Vice President of Customer Experience, Freshly | May 10, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog
What is the Voice of Customer (VoC)? When your customers speak… do you listen? And do you listen even when they don’t speak? In order to be competitive in customer experience, you need to be in tune with what your customers want and adapt to changing customer needs...
By Aini Ali, Vice President, Service Technology, ADP | May 10, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Customer Engagement Leadership Council member Aini Ali recently led a virtual member event on the topic of Leveraging Evolving Technologies. Read on for some of the key insights and discussion takeaways shared, designed to help you navigate your organization’s...
