The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Show Me the Money – A Step-by-Step Guide

Last month, I broke down why proving CX ROI is such a struggle. I’ve been there—knowing the work delivers real value but watching leadership shrug because the impact isn’t spelled out in dollars. Too many CX teams track metrics that don’t resonate with execs, making it easy for them to dismiss our work as a “nice to have” instead of a business...

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INSIGHTS AND IDEAS ROUNDUP – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange

Participants at each Customer Contact Executive MindXchange come away with a wealth of key learnings, but it can be a challenge to take it all in. During this Q&A session, customer contact leaders from diverse industries gathered to highlight important themes and...

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Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Customer experience (CX) thought leaders from around the country recently came together to share industry insights and best practices at the Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, held in Minneapolis, Minnesota. The event offered both strategic and tactical solutions to many of today’s most challenging customer experience issues.

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