BE INSPIRED. INSPIRE OTHERS
Purposely Atypical!
Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Join us at an upcoming Customer Contact Event
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To learn more, reach out to [email protected]
Customer Contact East
April 6-9, 2025
Fort Lauderdale, FL
Customer Experience
JUNE 24-26, 2025
Los Angeles, CA
Customer Contact West
Oct 19-22, 2025
Tucson, Arizona
Latest Event Content
Go and See the Work: Making the Invisible Visible
It was fall, and I had just been hired to lead community outreach and patient engagement for an organization centered on serving patients with...
The Evolution (or Destruction) of Customer Experience
The field of Customer Experience (CX) is undergoing radical transformations. The digital age, characterized by rapid technological advancements and...
Show Me the Money – A Step-by-Step Guide
Last month, I broke down why proving CX ROI is such a struggle. I’ve been there—knowing the work delivers real value but watching leadership shrug...