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Join us at an upcoming Customer Contact Event
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To learn more, reach out to [email protected]
Customer Contact East
April 6-9, 2025
Fort Lauderdale, FL
Customer Experience
JUNE 24-26, 2025
Los Angeles, CA
Customer Contact West
Oct 19-22, 2025
Tucson, Arizona
Latest Event Content
Show Me the Money – A Step-by-Step Guide
Last month, I broke down why proving CX ROI is such a struggle. I’ve been there—knowing the work delivers real value but watching leadership shrug...
Numbers are Not Enough: How to Tell a Story with Data
Guidelines for gaining corporate buy-in and making ideas stick I’ve presented a lot of data. Data that made perfect sense to me and data that told...
ASK THE EXPERTS! Panel Discussion – Do This, Not That: How We’re Using AI and How It’s Working Out
Moderator Cippy Seidler, Director, Consumer Care Center, Banner Health Panelists Heather Arthur, Vice President, Canada Contact Centres, Scotiabank...