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Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Join us at an upcoming Customer Contact Event
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To learn more, reach out to [email protected]
Customer Contact East
April 6-9, 2025
Fort Lauderdale, FL
Customer Experience
JUNE 24-26, 2025
Los Angeles, CA
Customer Contact West
Oct 19-22, 2025
Tucson, Arizona
Latest Event Content
The Evolution (or Destruction) of Customer Experience
The field of Customer Experience (CX) is undergoing radical transformations. The digital age, characterized by rapid technological advancements and...
Show Me the Money – A Step-by-Step Guide
Last month, I broke down why proving CX ROI is such a struggle. I’ve been there—knowing the work delivers real value but watching leadership shrug...
Numbers are Not Enough: How to Tell a Story with Data
Guidelines for gaining corporate buy-in and making ideas stick I’ve presented a lot of data. Data that made perfect sense to me and data that told...