Japanese Car manufacturer Mazda has transformed its operating model in Europe placing customers at the epicenter of the organisation.  The transformation process which started in 2018 is having a significant impact on Processes, Tools and People.  This presentation is about the 5 lessons learned over the journey.

Key Take-Aways:

• Insight on and acknowledgement of internal hurdles
• Lessons learned from a real case
• Key success factors for the operating model transformation