AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.
Why Participate
Adapt to Change
It’s simple: Keep pace or fall behind. Agility is a critical ability to cultivate in the contact center. You must anticipate what’s coming at you to succeed and break through old thought patterns to ensure you and your employees are adept at change.
Unleash Technology
It’s accelerating at hyper-speed and continuing to unleash new capabilities and possibilities. Getting guidance from technology providers and hearing the lessons learned by others will equip you with critical insights to effectively use technology as an enabler of the customer experience.
Prepare for a Next Generation
It’s not only the need to understand what makes a multi-generational team tick. You must also plan for a new breed of agents to be fully empowered with the skill and tools to handle increasingly complex resolution challenges.
Gather Proof Points
Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in the future.
Power Up Your Effectiveness
You still must be “all that.” Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.
Get Energized!
Your people and your organization are looking to you for leadership. You need to connect, support, and inspire. This event is designed for you to open your most formidable challenges and forge lasting connections with your industry peers. You will leave the event feeling invigorated, inspired, and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
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Executive
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Management
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Other
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
- Contact Centers
- Customer Experience
- Customer Satisfaction and Loyalty
- Operations
- Customer Analytics
- Customer Care
- Customer Service
- Customer Support
- Customer Strategy
- Quality Assurance
Take Advantage of Our
Team Experience Program
Send 4 or more team members, and in addition to saving on registration, you’ll receive a complimentary reserved meeting space throughout the event. This exclusive perk allows your team to turn ideas into strategy, and strategy into action before the event ends.
Available while supplies (space) last.
Snapshot of Previous Event Participants
AAA
AARP
AbbVie
Ace Hardware
adidas
ADP
Advanced Dermatology & Cosmetic Surgery
Aetna
AirCanada Cargo
alarm.com
Allergan
Allstate
Altice USA
Amazon
American Express
American National
Ancestry.com
Ashley Furniture
Audible
Autocar Trucks
AutoTrader
Aviso Wealth
Avon
Bank of America
Banner Bank
Banner Health
Barclaycard
Baxter International
Best Buy
Blizzard
Blue Cross Blue Shield of Arizona
Blue Shield of California
Bristol Myers Squibb
Broad River Retail
Cape Air
Capital One
Careington
CareOregon
Caribbean Airlines
Carmax
Carnival Cruise Lines
Cars.com
Charles Schwab
Chase
Citi
Citizen Watch America
CITY Furniture
Clark Pest Control
CNA
Coca-Cola
Comcast
Communication Service for the Deaf
Cox Automotive
Crate and Barrel
CUNA Mutual Group
CVS Caremark
David Yurman
DeliverHealth
Dell
Delta Airlines
Discover Financial Services
Disney
DoorDash
Dow Chemical
DSW
Dyson
easyJet
eBay
Edward Jones
Electronic Arts
Engie Resources
Erie Insurance
Etsy, Inc.
Expedia Group
ezCater
FedEx
FLEETCOR
Florida Blue
Foresters Financial
Freshly
Freshpet
Front Door/American Home Shield
Frontier Communications
FTD
Fulton Financial
Gant Travel
GE Appliances
Geisinger
GoDaddy
Goldman Sachs
Grubhub
Hancock Whitney Bank
Harry & David
Hertz
Hilton
Holman
Home Depot
Hotels.com
HSN
Hunter Douglas
Hyundai Motor America
Instacart
Intel
InterContinental Hotels Group (IGH)
Intuit
Johnson & Johnson
JP Morgan Chase
Kaiser Permanente
KFC US
Kohl’s
Kroger
L.L. Bean
Landry’s Inc
Lending Tree
Liberty Mutual
LIXIL
Lowe’s
Lyft
Macy’s
Marriott
Mastercard
Match.com
Mayo Clinic
Memorial Hermann Health System
Mercedes-Benz USA
Metlife
Miami HEAT
Miami International Airport
Miami Marlins
Michael Kors
Michelin North America
Moderna
Munich Re
Mutual of Omaha
NASA Johnson Space Center
National Debt Relief
National Grid
Nationwide
Nestlé Purina
Netflix
NetJets
New Balance
Nintendo of America
Northwestern Mutual
NYC Health + Hospitals / Queens
Optum
OtterProducts
Overstock.com
Panera Bread
PayPal
Pearson
Peloton Interactive
Pfizer
PlayStation
Postmates
Priceline
Quest Diagnostics
Quicken Loans
Ralph Lauren
Rappi
RBC Insurance
Realtor.com
Red Roof Inn
ResortCom
Richemont
Royal Caribbean Cruises
Sacramento Kings
Schneider Electric
Scotiabank
Serta Simmons Bedding
Shipt
Shopify
SiriusXM
Slavic401k
Sleep Number Corporation
Snapchat
SoCalGas
Sony
Southern California Edison
Southwest Airlines
Spirit Airlines
Staples
Starbucks
State Farm
State National Companies
StockX
Taco Bell
Target
TD Bank
The General
Thermo Fisher Scientific
TIAA
Tiffany & Co
T-Mobile
Toyota
TruStage
Tucson Electric Power (TEP)
Turo
Uber
Ubisoft
Uline
UnitedHealth Group
Universal Orlando
University of Arizona
UPS
US Bank
USAA
Victoria’s Secret
Virgin Atlantic Holidays
Virgin Pulse
Vitamix
Walgreens
Walmart
Watkins Wellness
Wayfair
Wells Fargo
Whataburger Restaurants LLC
Whole Foods Market
WW
Wyndham Vacations
Zappos
Zaxby’s
Zynga